Longqiang Soft LLC International shipments will usually be sent via fedex, UPS Express, DHL Express, TNT Express, EMS, and the delivery of international goods tends to take longer, about 15 working days from the date of purchase. We detail below the special conditions that apply in all cases.

Specific Conditions Applicable for Shipments Inside the US/CA:

  1. Performance pledge
    With the exception of oversized and overweight products, the quotes on our website are based on the standard terms and conditions of carriage for fedex, UPS, DHL, TNT, EMS and do not include any non-standard or customized services such as dedicated shipping, enhanced customs services or field services. This rate applies to services within standard operating hours specified by fedex, UPS, DHL, TNT, EMS, excluding public holidays and weekends. Rates are calculated based on shipping from the shipping address to the recipient’s address.
  2. Oversized and Overweight Items
    Any parcel weighing more than 50 kg or measuring more than 150 x 105 x 105 cm shall be classified as overweight and oversized items respectively. In this case, the applicable charges will be automatically calculated for orders placed through the website. However, Shaanxixin Trade reserves the right to ask the carrier to pay any additional fees.
  1. Duties and Taxes
    Prices include Value Added Tax (VAT), but do not include other taxes (or equivalent taxes), penalties or interest, and other government taxes related to the provision of services, which shall be borne by the customer.
  2. Accuracy of the Delivery Address
    The accuracy of the delivery address is very important. A flat surcharge will apply for goods with an incorrect delivery address at the time of pick-up and for goods that cannot be delivered after efforts have been made to determine the correct address at the destination.

Specific Conditions Applicable for Shipments Outside the US/CA:

  1. Performance pledge
    Quotes are based on standard shipping terms and conditions of fedex, UPS, DHL, TNT, EMS. The operating processes of fedex, UPS, DHL, TNT, EMS do not include any non-standard or tailored services such as dedicated shipping, enhanced customs services, or field services. This price applies to standard operating hours and excludes public holidays and weekends. Rates are calculated based on shipping from the shipping address to the recipient’s address.
  2. Duties and taxes
    Prices do not include value Added tax (VAT) and sales tax (or equivalent), customs duties, penalties or interest, and other government taxes related to the provision of services, which shall be borne by the customer.
  3. Oversized and Overweight Items
    Parcels shipped weighing more than 70 kg, any items over 120 cm in non-pallet transport, or any trays with bottom dimensions over 120 cm should be classified as overweight and oversized items, respectively. In this case, an additional delivery charge is required. Applicable fees will be calculated automatically for orders placed through the website. However, Shaanxixin Trade reserves the right to ask the carrier to pay any additional fees.

We try to get the best market delivery rates. Should you feel that the cost of shipment is higher than your expectation, email us directly with the details of the items you want to purchase in order to find an alternative delivery solution.

  1. Accuracy of the Delivery Address
    The accuracy of the delivery address is of significant importance. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to international shipments for a fixed.